Inbound Call Management

Inbound provides online access to a full range of call routing, monitoring and management tools to empower your business and drive your customer service. Inbound is packed with features to help you manage incoming calls, providing greater business efficiency, resilience, flexibility and better customer service. From simple call routing through to comprehensive call centre services, Inbound is everything a business needs.

Inbound puts you in control so you are not reliant on a network operator to make changes on your behalf. You can do it yourself, enabling you to securely make changes and get instant access to reports that meet your business timescales, not those of the network provider.

Using our online portal or mobile app you can set up call plans, see how many calls the business is receiving, how many are answered and how many are missed. This can improve customer service by better managing callers during busy hours, or when the office is closed.

Inbound Contact Point

This Product is ideal for the Sole Trader/single site business that will benefit from the control to set up and change their call routing according to opening hours/staff availability.

Features and Benefits of Contact Point

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Inbound Contact Path

This Product is suitable for the multi-site/multi department organisation that will benefit from routing calls according to who the caller is, by caller’s location to the nearest office, or the relevant Account Manager. Call distribution enables effective load balancing of calls across teams of people/disparate sites.

Features and Benefits of Contact Path

Contact Path Table 1
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Inbound Contact Pro

Contact Pro offers a comprehensive suite of inbound call handling tools, ideally suited to a business which places high value on the Customer Service provided to callers and those organisations looking to deal with incoming sales enquiries effectively without missing a call. Advanced call handling features can be tailored to customer needs and adapted instantly via web control.

Features and Benefits of Contact Pro

Contact Pro Table 1
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Inbound Contact Point

Sole traders or single site businesses that want to set up and change call routing plans according to opening hours and staff availability.

Inbound Contact Point

£8.00 per Month
  • All Calls To Landlines & Mobiles Included
  • Business Continuity
  • Route Calls Dependent On Time/Day
  • Email Alert On Missed Calls
  • 1 Month Contract (Minimum)

Inbound Business Continually

Provides business continuity in case of communication network failure, so customers can be rerouted to other landlines, mobile or voicemail services.

Business Continuity

£10.00 per Month
  • All Contact Point Features Plus:
  • Route Calls Dependent On Date/Time
  • Voicemail
  • Annoucements
  • Inbound App
  • Advanced Call Statistics
  • 1 Month Contract (Minimum)

Inbound Contact Path

Multi-site or multi-department organisations looking to route calls by caller identity, by caller location, to the right account manager or for hunt group routing across particular teams.

Inbound Contact Path

£15.00 per Month
  • All Contact Point Features Plus:
  • Route Calls Dependent On Time/Day/Date
  • Call Distribution
  • Hunt Groups
  • 1 Month Contract (Minimum)

Inbound Contact Pro

Call centre functionality for businesses that place high value on customer service and want to deal with calls more effectively and without missing any.

Inbound Contact Pro

£35.00 per Month
  • All Contact Path Features Plus:
  • GoTo Service
  • Call Queuing
  • Announcement & Interactive Voice Response
  • 12 Month Contract (Minimum)

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